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Aquarium american dream2/16/2024 Please allow at least 2 business days for us to get back to you and please include your original booking number for your tickets.Īgain, we sincerely apologize for the poor experience you had, and we hope that we have the opportunity to speak with you further. Please send us an email to along with your name and phone number so that one of our managers can reach out to you. We would like to speak with you further about this situation and ensure that we address any additional concerns that you may have. We apologize that that whomever you spoke with at our Admissions Counter did not escalate your issue to one of our management team, who would certainly have taken care of you immediately. Our supervisors and managers are also happy to assist with any guest issues, no matter where they occur. Despite the time limits, we absolutely make accommodations for guests with special needs, and our staff are happy to allow these guests to bypass the line or even arrange for a private meet and greet if this is brought to our attention, and no specific pass is required. Rather, it is based on time, and we are unfortunately only able to have the characters out for a predetermined period of time. We do not limit the number of families that are able to meet the characters. We regret that due to the strong attendance for this event, not all guests were able to receive a goodie bag nor meet the character of their choice. We are very sorry to hear about your experience. Thank you for visiting American Dream and for sharing your feedback. We’ll never be back and I would discourage all families from subjecting their children to such disappointing experiences. We NEVER had any experience like this at Disney World. I had a sobbing child at an event he waited weeks to attend. The customer service was appalling and the experience for my son was such a disappointment. The amount of money spent for tickets is absurd for what you are getting. The event had hundreds of guests and only one opportunity for guests to meet these particular set of characters? No exceptions. She was rude and said only 33 families could meet them. We had a disability pass and still couldn’t meet the character. The woman on the character meet and greet wouldn’t allow us to get on line even though we were standing there before she closed the line. When asking a manager for help they told us that they only sell tickets and can’t help with anything happening down on the floor with customers. There were limited character experiences. The organizers at the event were rude, disorganized and unaccommodating. What a horrible experience at the Nicks Choice Awards event at the American Dream mall. Thank you for visiting American Dream, and we look forward to dreaming again with you very soon! Because this is a playground area, it is highly recommended that there is some sort of supervision by a parent or guardian, to ensure their child does not get hurt. Paw Patrol Adventure Bay has a maximum height of 52". Most of the attractions for younger children are 3 points, while the thrill and Family rides (including Paw Patrol Adventure Bay) are 6 points.Īll of our different ticketing options, as well as the points information per ride for Nickelodeon Universe, are listed here: But if you are going to only go a small number of rides, the Points Pass is your best option, as you only pay for what you ride. If you are planning to visit on more than one day, then the Season Thrill Pass is your best bet. Thank you for taking the time share your feedback! If you are planning to enjoy the entire park, the All-Access Pass is the best value.
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